Help Center & Support

FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

Products

What kind of stones are used in Oscar Decor products?

Are the frames made of real wood?

Is the print on the stone durable and safe for health?

Are the stones resistant to heat and water?

How should I clean and maintain my stone decor?

Payment

What Payment Methods Are Accepted?

How Do I Track My Order?

Can I use a different payment method?

Are My Payment Details Stored?

Orders & Returns

How do I place an Order?

How Can I Cancel Or Change My Order?

Do I need an account to place an order?

How Can I Return a Product?

What Should I Do If I Receive the Wrong Item?